All orders are processed within 1-3 business days, depending on the volume. Orders are not shipped or delivered on weekends or holidays.
Any customs duties or taxes that may incur as deemed by your state or country's legal regulations shall be borne by the customer, hence it is advisable that you check this with your local authorities prior to completing the order.
Once your order has shipped, we are not responsible for any uncollected parcels due to incomplete/wrong addresses or unsuccessful delivery attempts. We are not liable for unanticipated delays due to bad weather conditions or customs clearance procedures.
In the case of missing or lost parcels, refunds will be processed only upon official confirmation from the postal service. According to universal postal regulations, the inquiry may take up to 2 months to conclude.
Free USPS First-Class Shipping applies to all U.S. orders over $35. Otherwise, shipping is calculated at the checkout.
For all international orders, shipping is calculated at the checkout.
USPS First-Class Shipping: 1-3 Days
USPS First-Class International Shipping: 15-35 days
Please note delivery times are estimates only. Patara is not responsible for any delays caused by carriers especially during high volume periods or because of Covid-19. It may take up to six weeks for your package to arrive. We are unable to guarantee a delivery date.
If you have any questions, feel free to email us at firstname.lastname@example.org and we will be happy to help!